Why Global PDR Solutions?
understand that there are many PDR companies out there to
choose from. But none gives you the broad range of choices,
quality work, and professional service like "GPS"
"GPS" we have taken the approach of basing our entire
operation on the idea of creating options for our customer
base. Our unique corporate structure enables us to react decisively
and quickly in response to our customers needs both in scope
and cost savings. Whether the need is a large-scale ports
facility type job site or a small-scale storm, we enable our
customers to devise and customize the type of repair team
response that best fits their needs.
Does GPS supply any estimators if needed?
once again it is about options. Whether you need an appraisal
team sent or software to do the job yourself, GPS can accommodate
you. All of our Estimation team members are PDR estimation
certified by Vale National. No other PDR network has the legitimate
qualifications and unbiased computer estimating software that
we utilize to bring the customer and Insurance company the
fairest price in the industry
Certification seems to be a buzzword in PDR, what exactly
does PDR certification mean?
is an easy question to answer because up until October of
2003, there was no legitimate certification. Until 2003, Certification
it meant nothing more then an in-house certification. What
that means is that a technician was hired and that equated
to being Certified by the hiring company. This
has resulted in numerous undocumented certifications through
out the PDR industry.
at GPS we believe that in order for PDR to take the needed
and logical step of becoming a fully legitimate repair alternative,
a truly unbiased and non-affiliated PDR certification was
needed. Thankfully a company called Vale National felt the
same way and in October of 2003, GPS had our first Technician
become certified by Vale National PDR certification. We take
a great deal of pride in the knowledge that we believe very
strongly in this step towards further legitimacy of our industry.
What are the "GPS" Guarantees?
is another area where much is promised but little is delivered.
At GPS we not only stand 100% behind our work but also go
out of way to enable a customer with any problem to contact
us by any means that is easy for them. We supply each customer
with our warranty, our Website address and our 1-800 #. We
also have every completed repair customer go over the warranty
with a GPS representative who makes sure that the customer
has all of our contact info and understands the warranty,
this is the final stage of our Repair Tracker
system. We realize that to best serve our customers is through
a fully understood repair process, from start to finish.
is a global organization that is insurance approved and recommended.
Our#1 Priority is customer satisfaction. At GPS we guarantee
100% satisfaction that includes a Lifetime Warranty on all
repairs. Our repair procedures are all within insurance recommended
and accepted guidelines. With our attention to these details
and our worldwide presence we are able to offer our customers
a true PDR written warranty. And back it up
Simply put. If youre not satisfied! Neither
What exactly is this Repair Tracker system?
Tracker is a GPS industry first system of complete documentation
of the repair, from Start to Finish. Repair Tracker takes
each step of the repair process and documents all the pertinent
information; upon completion of the repair a fully documented
file is generated and made available to the customer, Insurance
Company, and repair site if needed. Furthermore we then follow
up with the customer by supplying them with a CSI questionnaire,
which will activate a 5% discount on future repairs if filled
out and returned. Our "Repair Tracker System" is
all internet based for immediate review and approval
only does this protect the claim originating company, but
it also allows them to see how satisfied their customers are
with the repair. This also allows GPS to make constant improvements
with regards to customer service.
Tracker involves the following steps:
Quality control during repair
Completed repair sign-off
Warranty and GPS Contact explanation
firmly believe this exemplifies GPS commitment of going the
extra mile in customer service.